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Exchange & Returns

Changed your mind?

If you are not 100% delighted with your purchase or you change your mind for whatever reason you have up to 3 months to return your purchase back to us for a refund or exchange.

It is important that the product is unopened and in resalable condition. Upon receipt of your return we will inspect the goods and provide you with a refund minus the original delivery charge and or any import duties (for orders outside of the EU) within 7 working days.

Please note it is the buyers responsibility to arrange return your items back to us.

Faulty Products

In the unlikely event where a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, providing you return the Product to us within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights.

Procedure for returning unwanted or faulty goods

Please email sales@justmustard.com confirming your Mustard order number and whether you would like a refund or exchange. We will then contact you to advise how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Returns Department

Mustard C/O Whitehouse Solutions
Unit 2-4 Moss Road
Freebournes Industrial Estate
Witham
Essex
CM8 3UQ

Please note you will be responsible for the returned Products until they reach us. Any goods sent back without informing us initially via email will be rejected and we will not be able to organise a refund or replacement for you.

Hey, Still Need Help?

IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF UNITED KINGDOM

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

MUSTARD does not have any responsibility on these additional charges that may apply.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.

DELIVERY TIMING

MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

SHIPPING TERMS

MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

Find out more about shipping options, costs and delivery times here.

Questions about International Shipping Disclaimer should be sent to us at sales@justmustard.com.

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