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Hello & Welcome! Who are we and what is our details
Mustard London Limited is a limited company incorporated in England & Wales. For data protection purposes we are the ‘data controller’ of the personal data that you give us.
Our address is at
Mustard London
Suite 65
4 Spring Bridge Road
Ealing
London
W5 2AA
United Kingdom
You can reach us by phone: +44 208 8109002 or email info@justmustard.com
We are committed at Mustard to protecting the privacy and security of our customers and website visitors. As customers ourselves, privacy is very important to us and we aim to be as transparent as possible. If you have any questions about your privacy, please email info@justmustard.com
We are committed to protecting your privacy and complying with data protection laws in the UK. Because of this, we will collect the minimum amount of personal information we need to ensure we provide you with a satisfactory service.
Your information is used in several ways which is dependent on the information you provide. Below is an explanation of what we do and why we do it.
To deliver your order to you. To be able to perform our contractual duties we will need your name and contact details
What you have said to us on the phone, via email or on social media
What you have bought or have saved in your basket
Browsing our website gives us information such as your IP address and type of device as well as, if you choose, your location data.
For example, Twitter or Facebook
We need this to be able to put on surveys, competitions and promotions, as well as ensuring that you have a chance of winning!
We will not sell any of your data to any third party. This includes your name, address, email, or credit card information. We strive to earn your trust so we will not pass on any of your data.
In order to provide our service to you however, we will share your data with the following:
We may also provide third parties with information and analytics, but this information is anonymised and cannot be used to identify our customers.
If you have manually agreed to it, we may send you marketing messages by email. This is to keep you updated and inform you of new product launches.
You can stop receiving messages from us at any point by:
It may take a few days before your request is fully processed, so please do not worry if you continue to receive marketing emails from us for a couple of days (although we won’t be sending you many!).
Stopping marketing emails will not stop order information, for example updates to your order or confirmations.
We do run online adverts to help new customers see and find our products.
We target Mustard adverts and banners to potential customers when they are using other website and apps. We use a range of digital marketing networks and ad technologies to do this, including web beacons, pixels, ad tags and cookies.
The adverts you see will be based on the information we have about you or your previous activity with Mustard.
We may fulfil orders from the USA for customers in Europe. The USA is not a country in respect of which there is a European Commission decision of adequacy, and we protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
We need to keep customer details for at least 6 full tax years under the UK tax laws. After that, until you ask us in writing to delete your personal data, we will keep it to enable us to contact you as mentioned earlier in this notice
You have a lot of rights relating to your personal data:
Further details about your rights under data protection legislation can be found on the ICO’s website at https://ico.org.uk/.
If you wish to exercise your rights, want to complain or simply have a question, please contact us.
Any changes to this Notice will be placed here and will supersede this version. We will take reasonable steps to draw your attention to any changes in our policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at info@justmustard.com
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
MUSTARD does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.
MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.
MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information.
Find out more about shipping options, costs and delivery times here.
Questions about International Shipping Disclaimer should be sent to us at sales@justmustard.com.
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