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Copy of Delivery & Shipping

United Kingdom

Royal Mail 24 Signed

Fee: £3.95 (Max Weight: 2kg) / Free Shipping above £30

DPD Local Next Day

Fee: £5.95 / Free Shipping above £30

Highlands & Offshore

Available Regions

Guernsey, Isle of Man, Jersey, Scotland / Highlands, Northern Ireland / County Antrim, Northern Ireland / County Armagh, Northern Ireland / City of Belfast, Northern Ireland / County Down, Northern Ireland / County Fermanagh, Northern Ireland / County Londonderry, Northern Ireland / City of Derry, Northern Ireland / County Tyrone

DPD Offshore & Highlands

Fee: £8.95 / Free Shipping above £45

Europe Mainland

Available Regions

Austria, Belgium, Cyprus, France, Germany, Greece, Italy, Netherlands, Portugal, Spain 

DHL Economy (ESI)

Fee: €17 / Free Shipping above €70

Northern Europe 

Available Regions

Denmark, Faroe Islands, Finland, Greenland, Guadeloupe, Iceland, Liechtenstein, Luxembourg, Norway, Svalbard & Jan Mayen, Sweden, Switzerland

DHL Economy (ESI)

Fee: £20 / Free Shipping above £50

Eastern Europe 

Available Regions

Belarus, Poland, Armenia, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Estonia, Georgia, Hungary, Kosovo, Latvia, Lithuania, Romania, Serbia, Slovakia, Slovenia, Ukraine, Albania, Andorra, Montenegro, North Macedonia

DHL Economy (ESI)

Fee: £20 / Free Shipping above £60

US / Canada / Mexico

Available Regions

Canada, United States (US) / Mexico

DHL Worldwide Express

Fee: $15 / Free Shipping above $40

Rest of World

Available Regions

Hong Kong SAR, Iraq, Israel, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, United Arab Emirates, Yemen, Australia, Japan, New Zealand, Egypt, South Africa, Jamaica

DHL Worldwide Express

Fee: £35 / Free Shipping above £120

Changed your mind?

If you are not 100% delighted with your purchase or you change your mind for whatever reason you have up to 3 months to return your purchase back to us for a refund or exchange.

It is important that the product is unopened and in resalable condition. Upon receipt of your return we will inspect the goods and provide you with a refund minus the original delivery charge and or any import duties (for orders outside of the EU) within 7 working days.

Want to find out more? Click here.

SHIPPING, TAXES & RETURNS

Find the most frequently asked questions below.

  • Yes, please see our shipping destination, costs and transit time

  • If you are not 100% delighted with your purchase or you change your mind for whatever reason you have up to 3 months to return your purchase back to us for a refund or exchange.

    It is important that the product and it's packaging is in it's original and resalable condition. Upon receipt of your return we will inspect the goods and provide you with a refund (minus the original delivery charge and or any import duties) within 7 working days.

    Unfortunately we are unable to provide free returns

  • IMPORTANT DISCLAIMER FOR ORDERS SHIPPING OUTSIDE OF THE UNITED KINGDOM

    DUTIES AND TAXES

    • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
    • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
    • MUSTARD does not have any responsibility on these additional charges that may apply.
    • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
    • If a product is seized and destroyed by the customs, or returned to the United Kingdom, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to MUSTARD.

  • DELIVERY TIMING

    MUSTARD does not guarantee at any time a certain delivery date or time frame for delivery outside of the United Kingdom for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance and we will arrange it for you.

    SHIPPING TERMS

    • MUSTARD is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.
    • MUSTARD cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
    • MUSTARD is not responsible for mis-delivery errors via carrier, or incorrect shipping information